Why you should be careful when booking with Hoseasons for your family holiday…
My grandmother passed away a week and four days ago, we buried her yesterday in a beautiful funeral.
Today, my mother called Hoseasons and said that one of her happy memories with her mother took place when walking near the town of Pickering, North Yorkshire. She asked if it would be possible to book somewhere to stay that was pet friendly and near to Pickering.
The woman on the other end of the phone obliged, after a little while finding a place that she said was 2.5 miles away from the town of Pickering. She would send us details through via email at around 4-5pm and happily took the money from my parents bank account.
Both my little brothers (both still under the age of 18, and who had both had to deal with the loss of their grandmother, and who also had happy memories of times they spent near Pickering) came home from school today and were told that for the first time in three years, they would be having a break - getting a holiday.
Then, at about 5pm, I check the email.
It turns out that the cottage Hoseasons booked us into was not 2.5 miles away from Pickering, it was almost 70 miles from pickering - almost in Scotland. When we called them back, of course they were not able to help and we had to take a refund (which will take a few days to get back in my parents account).
So, if you ever book with Hoseasons, be really careful or you could end up really far from anything you want to be close to and who knows? Maybe you’ll not have enough beds, maybe you’ll even be in a different country? Wouldn’t that be fun?
Tags: Bad Service, Customer Service, Hoseasons