 This post was made 3 years 7 months 13 days ago which may make some information out of date. Please consider using the search page to find something much more recent.This is brilliant, this person reminds me of me. ;) Mr Vincent Ferrari decided he wanted to cancel his account, he had heard horror stories about it and decided to tape the conversation… Here is his blog post about it. You can find the whole conversation there. The really sad thing is that the man who worked for AOL got fired. I have worked in a call-centre and you just know that the guy was doing his job, he was pushing the customer and attempting to do just what his bosses will have told him to. The fact that AOL chose to dismiss the employee rather than deal with the issue itself seems quite similar to the way their support works also – there is never any direct action on the problem itself. He even made it onto the news… Tags: AOL, Bad Service, Funny, Vincent Ferrari. This entry was posted on Monday, January 29th, 2007 at 1:52 pm and is filed under Talk. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. |
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About the author Tim Wheatley is a British-born Legal Resident living in Tinley Park, Illinois with his American-born wife, Sheila. He currently works for Image Space Incorporated. Tim's interests include Photography, PC-based gaming, World History, World Travel, Politics, Auto Racing, Sim Racing, Aquariums and American Football. Featured other items  Indianapolis Motor Speedway Hall of Fame Museum Photo Gallery On Tuesday Sheila and I drove down to Indianapolis to take a quick look at the Hall of Fame. We didn’t spend long there, but for $5 you get to … |
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